Frequently Asked Questions
Find answers to common questions about our services
A complete bathroom installation typically takes 1-2 weeks depending on the scope of work. We'll provide a detailed timeline during your consultation.
A straightforward boiler replacement typically takes one day. If we're relocating the boiler or making significant changes to the system, it may take 2-3 days.
We aim to respond to emergencies within 1-2 hours during our operating hours. For out-of-hours emergencies, we operate a 24/7 callout service with typical response times of 2-4 hours depending on location.
Yes, we can provide design advice and help you choose fixtures and fittings. We also work with bathroom showrooms who can provide 3D designs.
Warranty depends on the manufacturer and model, ranging from 5 to 12 years. We'll explain your options and help you choose the best balance of cost and warranty protection.
We charge a standard callout fee regardless of the time. We believe fair, transparent pricing is important, especially during stressful emergency situations.
Yes, we carry comprehensive public liability insurance and employer's liability insurance. We're happy to provide certificates on request.
Yes, we provide free, no-obligation quotes for all work. We'll visit your property, discuss your requirements, and provide a detailed written quote.
Lead times vary depending on the time of year and type of work. For planned projects, we recommend getting in touch 2-4 weeks ahead. Emergency work is prioritised.
Yes, all our work comes with a written guarantee. The length depends on the type of work - we'll confirm this in your quote.
Absolutely. We take pride in leaving properties clean and tidy. We remove all waste and debris, and protect your home throughout the work.